How do I request a service?
Start from the Services page, or go straight to Request a service. You are asked one question at a time: the work you want done, the property and address, the condition of the space, photos if you have them, measurements or a site visit, access and building rules, timing, a budget range and a final note. When no option matches exactly, choose the closest — the scope of work is settled with you later, not here.
Your answers save as you go, so you can leave and come back without retyping. Nothing is sent and nothing is committed until you press send on the review step. That step shows the whole summary on one page — the service, the property, the address, the work included, the measurements, the timing and the budget — and you can go back and change any answer before you send it.
To send the summary you need a free account: an email address and a password, nothing more. Your answers are held while you set it up, so nothing is lost by creating the account at the end.
Once it is sent, the request appears in My projects and you follow its status yourself: Requested, Under review, Needs info, Quote ready, Scheduled, In progress, Completed. "Needs info" means we are waiting on an answer from you — reply in the messages on that request rather than with a new email. We get in touch within one business day.
The next step is usually the measured site visit. The scope, the materials and the price come out of that visit rather than out of photographs, so the only thing we ask for before the quote is a free day in your diary. The quote follows it, split into lines you can read: the visit and project setup, the labour for each service, the estimated materials, the subtotal, VAT where it applies, the total, the deposit to start and the lead time.
Sending a request commits you to nothing — it is a request for a quote, not a contract. A contract exists only when you expressly accept a specific quote, and we send you a written confirmation of its contents straight away. Until then you can change or withdraw the request at any time, and after accepting you have 14 days to withdraw without giving a reason.
If you would rather talk it through first, call us or message us on WhatsApp on 069 611 0888: Monday–Saturday, 08:00–20:00. We work across the whole of Albania and we come to you. The help centre and the on-site assistant answer at any hour; messages that arrive outside those hours are answered the next working day.
If you still do not know which service you need, start anyway. The first questions are the same for every job and none of them asks you to name a trade: what needs doing, where, and what condition it is in today.